Kindy Holiday – Lombok & Rinjani Tour Services

Effective Date: [February 12, 2026]

Kindy Holiday (“we”, “our”, or “us”) respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or book services including trekking to Mount Rinjani, Lombok tour packages, and Komodo sailing trips to Komodo National Park.

By using our website or booking our services, you agree to this Privacy Policy.

1. Company Information

Kindy Holiday operates under:

CV. Lombok Pesona Wisata
Senggigi, Lombok – Indonesia
Email: info@kindyholiday.com
WhatsApp: +62 878 6492 3487

2. Information We Collect

We may collect the following information:

2.1 Personal Information

Full name
Email address
Phone / WhatsApp number
Nationality
Travel dates
Number of participants
Passport details (only if required for permits)

2.2 Booking Information

Selected tour package
Accommodation preferences
Special requests
Dietary restrictions

2.3 Payment Information

We may collect payment-related information such as:

Bank transfer confirmation
Transaction reference

We do not store sensitive credit card data on our website servers.

3. How We Use Your Information

We use your information to:

Process tour bookings
Secure trekking permits for Mount Rinjani
Arrange accommodation, transport, and boat services
Communicate via WhatsApp or email
Send booking confirmation and updates
Improve our services

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

4. Communication via WhatsApp & Email

By contacting us via WhatsApp, email, or contact form, you agree that we may respond to your inquiry using the contact information you provided.

We will only use your contact details for:

Booking communication
Trip updates
Customer support

We do not send spam or promotional messages without consent.

5. Cookies & Website Tracking

Our website may use cookies and tracking tools such as:

Google Analytics
Social media pixels

These tools help us understand website traffic and improve user experience.

Cookies may collect non-personal information such as:

IP address
Browser type
Pages visited
Time spent on site

You may disable cookies in your browser settings.

6. Third-Party Services

We may share necessary booking information with trusted third parties such as:

National park authorities (for trekking permits)
Accommodation providers
Boat operators
Local guides and porters

These third parties receive only the information necessary to provide services.

For Komodo trips in Komodo National Park, guest information may be required for official registration.

7. Data Protection & Security

We take reasonable administrative and technical measures to protect your personal data from:

Unauthorized access
Misuse
Disclosure
Alteration

However, no online transmission method is 100% secure. By using our website, you acknowledge this inherent risk.

8. Data Retention

We retain booking records for:

Administrative purposes
Legal compliance
Business documentation

You may request deletion of your personal data unless we are legally required to retain it.

9. International Guests

As we serve international travelers, your data may be transferred across borders for operational purposes (e.g., communication platforms or payment systems).

By using our services, you consent to this transfer where necessary.

10. Your Rights

You have the right to:

Request access to your data
Request correction of inaccurate information
Request deletion of personal information (where legally possible)

To exercise your rights, contact: info@kindyholiday.com

11. Changes to This Policy

Kindy Holiday reserves the right to update this Privacy Policy at any time.

Changes will be posted on this page with updated effective date.

12. Contact Us

If you have questions about this Privacy Policy or how we handle your data, please contact:

Kindy Holiday
Senggigi, Lombok – Indonesia
Email: info@kindyholiday.com
WhatsApp: +62 878 6492 3487